Reviews

5 Star Service

See what your neighbors are saying about Thompson Plumbing, Heating and Air Conditioning !

During the heatwave our air conditioning failed. The service person was courteous and explained the issues & promptly made the repair.Great Service! Highly recommended.

Robert Browning

I had Thompson Plumbing, Heating, and AC out to the house over the winter when our heat would not stay on. I also had two other companies come out for assessments and quotes. One of the companies told us the furnace was working just fine even though we couldn't get the furnace to stay on. We installed The Nest thermostat to get better feedback on the system and learned there was in fact a system error. When Ty from Thompson inspected our unit, he identified it needed replacement or substantial repair and was continually turning itself off as a safety mechanism because the damage was a fire hazard. He not only identified the issue but showed the damage to us and explained why it was unsafe to run. We did not try to run the unit again and decided to replace the furnace and install a new AC unit with Thompson after this encounter.We recently replaced the furnace and installed a new AC unit. Ty from Thompson Plumbing Heating and AC provided oversight for the install and process. He was very personable, thorough, and professional and was a pleasure to work with. Thompson Plumbing, Heating, and A/C was also flexible with scheduling when I had to reschedule the heating and A/C install a few times. Although the install took longer than expected, the staff ensured the work was done right, with and by the right experts, and with high quality work to include a sub-contract electrician to wire the new AC unit. At completion, the install was also thoroughly inspected to ensure functionality, safety, and efficiency when operating the systems. I have used Thompson for my water heater repair and maintenance, furnace inspection and replacement, and an AC install on a home that did not formerly have AC. I am happy with the results of all services and will continue a relationship with this company. Highly recommended.

Ramon was very responsive and very detailed in explaining what the issue was. At the end of the day he took care of it and we are satisfied customers.

Claudia Maciel

With our 32 year old furnace showing its age we began looking for the right Plumbing Heating and Air Conditioning firm for assistance.While all companies that were contacted seemed competent and deserving, we felt the entire package of value, quality, professionalism (and yes, price) was with Thompson Plumbing Heating and Air ConditioningOur primary contact was with their quote technician Ty Joao, whose many years of actual installments and recent 4 years with Thompson in this role proved invaluable. His visit to assess our needs was not only helpful and instructive, but it gave us the response from Thompson we were looking for. Ty brought this key quality to his assessment of our needs - that he was there to represent us and the needs of our home back to Thompson for the work to be done. His courtesy, attention and professionalism were all a part of his contribution. After one follow-up meeting to finalize the details of the project we were scheduled for the installation within a week.Our Thompson installation team - Arturo Zamudio and Mark Reed - arrived as scheduled and went right to work. The degree of detail and knowledge required for this process became evident throughout that day. Arturo and Mark worked together like a surgical team for over 3 hours - each handling separate tasks key to the overall installation as they completed the replacement of our furnace linked to our A/C system. It was impressive to watch the process proceed flawlessly from start to finish, and noteworthy that not so much as 10 minutes time seemed to be lost to distractions of any sort through the entire process.Art and Mark continued to display the courtesy knowledge and professionalism that Ty brought to the process, and wrapped up the day with a thorough cleaning of our home, and instruction on operating our new thermostat and furnace.Our thanks to Thompson Plumbing Heating and Air Conditioning Services for providing world class service, professional work and a quality product. We heartily recommend them to all in need of their services.Bill and Sue KehoeOceanside, CA

Bill Kehoe

Ignacio is super friendly and knowledgeable. He troubleshooted and fixed my kitchen faucet and whole house water filter issues pretty quickly. Thank you!Second review, we went back with Thompson Plumbing again because the first time was great. Ignacio came back out and quickly detected a plumbing leak which was actually creating a lot of water damage in our garage ceiling. He fixed it quickly so we could get the restoration guys in the next day. Quick, efficient and professional work with a friendly face. I definitely recommend

Janelle C

Will was knowledgeable and very professional. He provided quotes and ensured we understood everything before completing the installation. We will definitely be using Thompson Plumbing for our plumbing needs in the future!

Amanda DeHart

My garbage disposal stopped working, then water started getting backed up. So glad to have called Thompson again. Excellent service. Kel explained the issue, offered a great solution, and fixed the problem - needed a new disposal. I dont know much about how plumbing stuff works and Kel was great at explaining the situation, was professional, polite, and quick! Thompson Plumbing is now officially my plumber! They are great!

Alice Caravias

Garrett was a complete professional gentleman. Very friendly and knowledgeable about his job. I just booked an appointment and he came out same day. Will totally use this Company again. Very fair priced.

Connie Kindig

Outstanding service. Our technician, Ty was prompt, professional, and knowledgeable will absolutely be using Thompson in the future.

R. Sanford Allen

Excellent service. Professional

Joseph Karim

Ty was very professional and did not try to upsell me. He evaluated my situation and told me the options available. He listened to my concerns.

Dennis Ditchfield

Great job, Thomas. Friendly, professional and knowledgeable.Ignacio V. was very professional and kept us informed as he fixed our problems.This is the second time we've used Thompson and are very happy with their service.

Ellen Vanarelli

Great technician, explains the highlights of the service provided in a way I can understand. Three years since the system installation with twice a year check ups and our HVAC system is running perfectly. Thank you!!

Al Colby

Ty was on time for the appointment at my Tenants Home. I received a photo & Bio about Ty before he even arrived. He kept me, the home owner, up to date on the issues, estimate, and repair. He completed the job in a timely manner and helped me to resolve a refund on the initial consultation. I will definitely use Thompson Plumbing again!

La Donna Palega

Annual air-conditioning check, Ty. my service technician was professional, explained everything and I am now ready for summer.

Steve Stevenson

Excellent Customer Service , diagnosing the issues in 15 min. No upselling, Highly Recommend. Garett was great.Very Reasonable fee.

Larry Basch

Thompson Plumbing, heating and airconditioning did an awesome job at a great price-they beat out all the other companies I did estimates with by far. Garrett is extremely organized and accommodating-He helped with all the paper work required for my HOA and made sure I was completely taken care of and satisfied. The technicians were so polite and helpful as well and did a great job placing runners throughout my home and cleaning up meticulously after installing my furnace and compressor.I had Victor the plumber and the manager make sure I was satisfied with referrals for drywall and patching up an unexpected hole and future paintingpromised to make it unnoticeable. They both communicated posituvely with me as well as the girl in the office who needed to make some scheduling changes to accommodate the plumber Victor. He did a good job working consistently and communicating positively with the manager and me. I am on the maintenance plan for my furnace AC ,and plumbing and was given 10 % discount for this latest job.I highly recommend Thomas plumbing, Heating and Air Conditioning.

C. Amoruso

Customer service and Technician were top notch. Very responsive, knowledgeable, went above and beyond expectations. Felt like being taken care of by professionals that care!

Kevin Indreland

Nice guy and did a great job. Need a plumber this is the company

kyle knox

we had a 37 year old toilet that was wobbling and needed some attentipn. Kel did a diagnosis and showed us the problem was down to an old broken flange. The job was dirty for sure but Kel did a great job and helped us fix a few other small items in our cherished but aging home. Well done!!!!

John Caspole

Victor was very helpful and gave me good ideas to improve my irrigation

Mike Thompson

Thompson Plumbing, heating and air-conditioning in my opinion simply the best. The technicians you sent out Kiel from Plumbing and Ty for air-conditioning are awesome!!! thank you.

Ada Valera

Very courteous, professional service

Denise M

great people to work with - very professional + prompt, able to respond to any issues that came up in almost no time. Really appreciate them and their work!

Alex Denton

My hot water tank suddenly failed and was spewing water everywhere. Fortunately I was able to shut it off when I discovered it in about an hour. I called my Home Warranty company and the contractor they assigned couldn't even get a technician here for 3 days AND even then, couldn't do the work, they could only diagnose and it might take another 3-5 days after that. .Panicked, I called Thompson and they were going to arrange to have a technician out that day!. Unfortunately, they had a plumbing emergency that precluded them for getting here at the appointed time, but the manager, Will, had me take photos and text them off. He could clearly see the problem, and sent me an estimate as a PDF. Once I approved it, he and scheduled my replacement for the day. Conrad, the technician arrived and got to work. He was knowledgeable, professional, and cleaned up afterward. I was not only very relieved, but very pleased with the quality of the work.

Elizabeth Fried

Great service. Had a few scheduling mixups but overall very happy!

Kira Lee Lakin

I highly recommend Thompson Plumbing after our experience repiping our older home. Ignacio, Thomas, and Mark were really friendly, professional, and responsive to all our questions and needs all while working in a difficult environment beneath our home. We'll definitely be calling Thompson again for future work.

Craig Lambert

Our original scope of work was to replace a 30 yr. old gas furnace that still operated but was very inefficient. Additionally, local changes in our recent summers revealed that air conditioning was becoming less of a luxury and more of a necessity to provide restful sleep at night. We considered many companies but actively pursued three bidders for this work. One company, Home Comfort USA was advertised on the local radio station and though their sales person was friendly, performed thorough inspections and answered our many questions, we never received a formal written quote (numbers on a blank sheet of paper). The other two companies were Action Air HVAC associated with Costco and Thompson Heating & Air Conditioning. Both were equally thorough with their inspections and their sales people were experienced installers who provided details that are more technical and challenges they saw. In the end, we went with Thompson for 1) price point that was lower even with the Costco incentives offered 2) we received another reduction for being a veteran (does not hurt to ask for AAARP, AAA, or whatever – never know what will work) and 3) they were a local company in Oceanside with many years of experience.Thompsons sales person said they had moved away from offering Trane Air Conditioning products because of difficulty in supply chain support. This was a similar complaint I heard from an out of state installer who stated the Trane was a good line but difficult getting parts for service. A local distributor who more effectively supplies Thompson’s material requirements better supported the MAYTAG line.The line of equipment we went with was Maytag. Many offerings of furnace and air conditioner styles were offered but neither Action Air or Thompsons oversold components that were in excess of our needs for our locale. Most components of HVAC systems, such as compressors, motors, etc., are commonly shared most HVAC manufacturers.Work included installed a new 80% eff furnace, 16 SEER, 2 stage Air Conditioner, New duct work, as original ductwork was split and 30 years old, and new thermostat,During my research HVAC systems by reading and listening to comments about various manufacturers of HVAC equipment, one theme continued to be repeated. The end result of a new HVAC system relied less upon the quality or manufacturer of the components but rather upon the quality of the installer. Most homebuilder air conditioners have errors made in installation of the equipment. This proved true on our original furnace as pointed out to us by all three sales persons. Our original homebuilder installed our furnace so that part of the inlet to the intake was blocked because it was too hard to realign to the outlet plenum.Which brings me to my next point, that the personnel that we dealt with at Thompson were excellent.. From the service, experienced sales person, to the two experienced, polite, efficient installers and to the professional administrative person scheduling the crews, managing the back office issues and communicating with customers and crews, the experience could not have been any smoother. The words I would use to describe our experience are professional, personable, effective, clean, punctual, efficient, informative, good listeners.

Bruce Hartung

TY is a personable and capable Tech - has a great ability to share details with customers in a patient and specific manner. Great service!

Roger Good

Easy to contact. Easy fix

Krystle-Anne Valdez

Ignacio came out for the quote and was the same technician sent out for the repair. He was friendly, kind, informative and fast. We really liked working with him and will request him for any future jobs. Thompson plumbing company is very professional with pricing and scheduling and is very responsive. Will definitly use again.

Shellsea Ramos

Ty was extremely helpful. He answered all our questions, and even provided estimates for possible upgrades. He has excellent people skills.

Randy Blackburn

Ignacio was friendly and professional. He explained everything in detail and laid out the options for me. He also did top notch work for a reasonable price . I would use this company again

Andrew Bailey

We just had the pleasure of having a new HVAC system installed by Arturo and Mark with Thompson’s. I could not be happier with the entire process from quote to finish. The results looked better than I expected which is always great! The team was very considerate, respectful and made sure to keep it a very clean job. I can’t wait to finally be comfortable this summer. Our home never had an A/C unit. I got multiple quotes and Thompson’s design made the most sense and the pricing was fair. I highly recommend this company and crew.

Tom Moore

Great service, fast, efficient, Ignacio was great. Highly recommended.

Robobots Are GO

An excellent experience using Thompson Plumbing! Our service tech, Victor, made several plumbing repairs and installed new bathroom faucets. Victor was professional, knowledgeable and very personable. He explained everything clearly and made sure that the the repairs and installation were done properly. Outstanding job! Highly recommend Thompson Plumbing!

Jeff Poirier

Gas pipes retrofitted for new range. Remove and cap a gas line.

Keva Moore

Arturo and Mark were great on all points. Installed the system, removed and hauled off the old equipment and gave a tutorial on using the new thermostat. I will recommend Thompson and Arturo and Mark whenever I get a chance.

Deborah Juiliano

Thomas did a superb job. He gave me some additional recommendations for work we need in the near future. Looking forward to working with him and Thompson in the future.

Bill Becker

Thomas just came over to help fix a running toilet, and while he was here he noticed a few other issues and was even able to do some extra repairs while he was here. He was extremely friendly and very knowledgeable, and we would hire him again in a heartbeat. Thanks, Thomas!

Deb A.

Ty was very professional, investigated the AC system, and performed the yearly maintenance. I requested a bid for a new heating and ac unit which he calculated and sent to my email. All in all, a very pleasant experience!

Joe Miller

Ty Joao serviced my A/C unit today with utmost professionalism and technical expertise. He made sure that everything works, test all the vents and A/C unit outside. Everything works with my satisfaction and would not hesitate to recommend Thompson Plumbing Heating and Air Conditioning to all my friends and relatives. Good job Ty!

Ray Galimba

Great customerService. I had an emergency water heater leak and needed a new water heater. I called Them Friday evening when I noticed The leak and they were here Saturday morning to assess the situation and then replace the water heater. Everything was done in a matter of a few hours and all was good in our house again. This is the 4Th time I’ve used this company (twice now for plumbing and twice for air conditioner), and I will continue to be a customer! Could not recommend them more!

Robyn Graham

From Selena on the phone, to every single technician who has been to my house, this team has exceeded my expectations. Professional, courteous, respectful, knowledgeable, and patient with my many questions! I LOVE that I receive a text and email showing a photo of the person who is coming to my home each and every time. Such an added sense of security! I interviewed a larger-than-usual number of companies (7-8, really!) last fall when replacing my HVAC system, and Thompson Heating and Air Conditioning won my confidence and my business!

Norma Chaves

Thompson Plumbing, Heating and Air Conditioning are, in my opinion, simply the best. In the past, I've actually worked for both Mr. Rooter and Roto Rooter so I know plumbing companies. The technician who came out, Thomas, was everything you could ask for from a professional Service tech! Very thorough, very honest and very fair!! They will definitely be the only company I call in the future!

Christopher B

Friendly, fast and efficient service. Would use them again.

Kyle Van Riper

Honest, knowledgeable, high quality professionals. They do not upsell and take time to explain the services being performed. They arrive on time for appointments. Communication via phone or email is consistent and timely. We will be lifetime customers.

Genevieve Moskol

Thomas very nice person professional I got more than what expected keep it up excellent job Thank you

Fayaaz Rather

Was a pleasure having Ty service our AC unit. Thorough and great service with a Pleasant attitude.

Robby Domasing

Thomas Boscacci was professional, capable, polite and prompt.

Jack Gilbert

I have used Thompson plumbing and heating several times and they have always been very accommodating and professional. The repair work has never been anything short of excellent!Thank all of you guys for everything you do!!

F F

Thomas is AMAZING! He was my rep & was fantastic! Very ethical, very caring and understanding. Worked diligently to help troubleshoot my problem. I'd give him 10 stars, but it only goes to 5!

Brent Howard

Ignacio and Mark were both absolutely WONDERFUL. We just moved into a house and noticed a leak from our son’s shower into our living room. They were able to come and help us locate the leak and repair it quickly. They also helped to identify the root cause of the issue and provide great solutions to help us prevent it from happening again in the future. Our new faucet in our Master Bathroom looks amazing and we finally have hot water. Overall, terrific customer service and we will for sure use them again if any more problems arise. Thank you!

Kelsey Schwartz

They installed about a year ago and came out to inspect this week. Friendly, professional people. They answered all my questions and did a great job.

Dennis Osgood

Ignacio and Mark came early, diagnosed the issues quickly and fixed the problem (they replaced an old garbage disposal that was leaking). They were very professional and provided really great service to me. I’m a returning customer and employees like Ignacio and Mark are a big part that I continue to use this company. Thanks for the great service!

Alan Maderazo

Had a diagnostic check on my heater. The technician was very knowledgeable and professional. I didnt feel like we was trying to sell me anything without reason. He gave me options and provided me the info to make an educated decision. I would use them again in the future

David Amastae

Ignacio did a great job!! Very professional, helpful and informative. We are very appreciative for his high quality of work!!!

Cheryl Wolf

Quick, thorough, knowledgeable, and friendly service from Ignacio. Very happy we could get a same day quote and service!

Kirstin Rooks

Ignaciano was very helpful and knowledgeable. Got the job done right and in a timely manner. Will definitely be coming back for the service.

William Blanco

My whole experience seemed pretty great from start to finish. From the quote to sales, and then installation everything was completed in a timely and professional manner! I needed to replace a 30 year-old furnace and we decided to add AC as well.Arturo and Mark were probably the most professional and easy to deal with installation techs I've run into in a loooong time. They were courteous and efficient in getting my new furnace and AC installed to my condo. They were friendly and answered any and all questions I had before, during and after the install.I highly recommend getting a quote and considering Thomspon Plumbing for your new installations!

J.R. Juiliano

They were very professional and courteous.

Paige McClenahan

We had Thompson install new AC and heating units for us (4 total) for our house in Carlsbad.Arturo and Mark were polite, professional, and completed the job on time and at high quality.I highly recommend Thompson!

Alan Lawrance

This service was impeccable. Easy scheduling for same day service, technician arrived on time, was empathetic and professional. I will definitely use them for plumbing service in the future!

Kristen Cooley

Ty can by and did an excellent job. He was very professional and knew exactly what he was doing. Thompson Heating and Air Conditioning has a life long customer.

Christopher Latham

Exceptional Work. Ignacio is truly an Asset to your Company. Professional, great communicator and high quality deliverable.

Bernard Sena

Thompson plumbing and heating were awesome!. We had uneven flow with our AC /heater,our repair specialist Ty came gave us a estimate on the spot and got everything repaired. He help me set up our new digital thermostats that I can control through a phone app. We also signed up for the yearly maintenance. Great deals, quality workmanship and great people. Thanks 😎🤙🏽

Rudy Verdugo

This is a good company. Trust their knowledge and ability. I had Ty come by first to check my furnace. He was knowledgeable, careful, on time and concerned about giving me the various possible choices for repair or replacement of my HVAC system. He explained everything and took the time to answer questions. We decided to replace our system.Today, Arturo and Mark arrived early and got to work on swapping out my system. Didn't hear them hardly at all and what I expected to be a whole day of work was done in about 4 hours. They were great. Explained everything and cleaned up. Showed me how to run the system. What more can you ask for?TY, ARTURO & MARK ALL 5 STAR GUYS. YOU ROCK!

FLORENCE ANDREWS

Excellent work and customer service!

Liz Harman

Installed the iWaveR residential air cleaner

Ginny Drake

Ty is Always great to work with & very informative, knowledgeable.Appreciate having his skillsets on jobs.

Karen Knight

Great experience. I had a water line break at 7am in the morning, flooding my front yard and called Thompson Plumbing around 9am. When I told them the situation, they prioritized getting someone to my house ASAP. Thomas & Mark arrived around 9:30am and by 10:30am they had an estimate for me. They told me they could fix the leak but it would be an all day job. I agreed to the work, and midway through the job Thomas told me he thought he could fix the problem at a fraction of the cost that I agreed to. Not everyone is as honest as he is. I couldn’t be happier I called. If I ever need any plumbing work, Thompson Plumbing will be my first call and will definitely request Thomas and Mark.Thanks guys!

DeWitt Dudley

Very helpful, polite, accommodating and fair. Went out of his way to be helpful.

LadyyOrgana

Ty was great. Our furnace was acting up, but it turns out it was just the remote we were using on our Nest. He figured it out quick and was super helpful. I will be using this company moving forward for my ac and heating.

Kate & Chris Jevsevar

Ty (the service tech) was great to work with. He was very professional, knowledgeable and patient with answering all my in depth questions. Would HIGHLY recommend and trust doing business with.

David Hurrle

Ty was great. He explained everything he did and all the systems he checked. He even inspected my ducting system. I would recommend him to my own mother.

Carol Felldin

Ignacio arrived on time and was very kind. We recommend Thompson Plumbing Heating and Air Conditioning to anyone in need of their services. We will definitely be using them again in the future. Thank you!

J Diaz

First Class Company! We used Thompson to install a furnace and air conditioner. They were by far the most reasonable and their customer service is second to none. I would like to give a special shout out to Garrett, the technician who came out to help us. He did a great job, was very knowledgeable and informative, and we look forward to working with him again!

Nicholas Eppers

Our downstairs heater stopped working recently. Ty came out and gave an extra effort to fix the stuck gas pressure switch. After he got it to work reliably I asked him to order a new one and install it when it arrives. That happened yesterday and was done quickly. We were very impressed with Ty who is very friendly and has great attitude & work ethic. We highly recommend Thompson H&A.

David Hempy

We have had them install a new HVAC system and now a water heater. They are very responsive. We called with a leaky water heater in the morning and had a new one put in the same day.These guys are not pushy, so be sure to ask about upgrades, because they will not push them. I opted for a circulation pump with the new water heater, and man, I love it! Hot water within a second of turning the knob!When we did the heat i asked for an upgraded filter and uv light, so my HVAC system is basically a whole house air purifier. I just set the thermostat to run the fan for 15 minutes an hour and our air is clean and dust free.

Nick Husby

Ty represents the company well, not only was he on time he came at the beginning of the 2 hour window each visit. He answered every question I had as well as giving me tips on maintenance. He went above and beyond and was a pleasure to have in my home as he was respectful and tidy. I recommend this company as well as this technician.

Amanda Peattie

Worked with field officer Thomas Boscacci when we had two consecutive pipe problems. He was extremely helpful and transparent in highlighting the problems and my options. I've only owned my home for a month, so i appreciate him and the work he did. Thanks Thomas!

Trenton Tanner

Great experience-very professional and delivered as quoted.

Mike Wakefield

Ignacio was very professional and friendly .He explained in very detail about what my best options would be to fix my water heater.So explained that it would be better to get a new water heater cause my water heater was old and piping and shut off valves were out dated.I decided to get the new water heater and I love it.Ignacio did a fantastic job installing my new water heater and after done with installation Ignacio explained everything about the new water heater.I would strongly recommend Ignacio for all your plumbing needs i will definitely be asking for Ignacio again.

Jorge Pabloff

Great guy. Was fast. Knowledgeable and trustworthy tradesman. Would use him again!

Kurt Roscillo

We initially called them to install a faucet and look at our sump pump. When Thomas our technician arrived my wife showed him the faucet to be installed. Thomas immediately smelled gas. He tested the air and found the leak. He immediately turned off the gas and had SDG&E come out. All of this took place while I was out of town.The professionalism and dedication that Thomas, Kel and the entire staff at Thompson Plumbing showed is great.Definitely going to use Thompson Plumbing with any other problems that arise.

Russ Abbott

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Thompson Plumbing Heating and Air Conditioning Rated 4.9 out of 5 stars based on 167 customer reviews