Reviews

5 Star Service

See what your neighbors are saying about Thompson Plumbing, Heating and Air Conditioning !

Thomas did a superb job. He gave me some additional recommendations for work we need in the near future. Looking forward to working with him and Thompson in the future.

Bill Becker

Thomas just came over to help fix a running toilet, and while he was here he noticed a few other issues and was even able to do some extra repairs while he was here. He was extremely friendly and very knowledgeable, and we would hire him again in a heartbeat. Thanks, Thomas!

Deb A.

Ty was very professional, investigated the AC system, and performed the yearly maintenance. I requested a bid for a new heating and ac unit which he calculated and sent to my email. All in all, a very pleasant experience!

Joe Miller

Ty Joao serviced my A/C unit today with utmost professionalism and technical expertise. He made sure that everything works, test all the vents and A/C unit outside. Everything works with my satisfaction and would not hesitate to recommend Thompson Plumbing Heating and Air Conditioning to all my friends and relatives. Good job Ty!

Ray Galimba

Great customerService. I had an emergency water heater leak and needed a new water heater. I called Them Friday evening when I noticed The leak and they were here Saturday morning to assess the situation and then replace the water heater. Everything was done in a matter of a few hours and all was good in our house again. This is the 4Th time I’ve used this company (twice now for plumbing and twice for air conditioner), and I will continue to be a customer! Could not recommend them more!

Robyn Graham

From Selena on the phone, to every single technician who has been to my house, this team has exceeded my expectations. Professional, courteous, respectful, knowledgeable, and patient with my many questions! I LOVE that I receive a text and email showing a photo of the person who is coming to my home each and every time. Such an added sense of security! I interviewed a larger-than-usual number of companies (7-8, really!) last fall when replacing my HVAC system, and Thompson Heating and Air Conditioning won my confidence and my business!

Norma Chaves

Thompson Plumbing, Heating and Air Conditioning are, in my opinion, simply the best. In the past, I've actually worked for both Mr. Rooter and Roto Rooter so I know plumbing companies. The technician who came out, Thomas, was everything you could ask for from a professional Service tech! Very thorough, very honest and very fair!! They will definitely be the only company I call in the future!

Christopher B

Friendly, fast and efficient service. Would use them again.

Kyle Van Riper

Honest, knowledgeable, high quality professionals. They do not upsell and take time to explain the services being performed. They arrive on time for appointments. Communication via phone or email is consistent and timely. We will be lifetime customers.

Genevieve Moskol

Thomas very nice person professional I got more than what expected keep it up excellent job Thank you

Fayaaz Rather

Was a pleasure having Ty service our AC unit. Thorough and great service with a Pleasant attitude.

Robby Domasing

Thomas Boscacci was professional, capable, polite and prompt.

Jack Gilbert

I have used Thompson plumbing and heating several times and they have always been very accommodating and professional. The repair work has never been anything short of excellent!Thank all of you guys for everything you do!!

F F

Thomas is AMAZING! He was my rep & was fantastic! Very ethical, very caring and understanding. Worked diligently to help troubleshoot my problem. I'd give him 10 stars, but it only goes to 5!

Brent Howard

Ignacio and Mark were both absolutely WONDERFUL. We just moved into a house and noticed a leak from our son’s shower into our living room. They were able to come and help us locate the leak and repair it quickly. They also helped to identify the root cause of the issue and provide great solutions to help us prevent it from happening again in the future. Our new faucet in our Master Bathroom looks amazing and we finally have hot water. Overall, terrific customer service and we will for sure use them again if any more problems arise. Thank you!

Kelsey Schwartz

They installed about a year ago and came out to inspect this week. Friendly, professional people. They answered all my questions and did a great job.

Dennis Osgood

Ignacio and Mark came early, diagnosed the issues quickly and fixed the problem (they replaced an old garbage disposal that was leaking). They were very professional and provided really great service to me. I’m a returning customer and employees like Ignacio and Mark are a big part that I continue to use this company. Thanks for the great service!

Alan Maderazo

Had a diagnostic check on my heater. The technician was very knowledgeable and professional. I didnt feel like we was trying to sell me anything without reason. He gave me options and provided me the info to make an educated decision. I would use them again in the future

Amastda

With our 32 year old furnace showing its age we began looking for the right Plumbing Heating and Air Conditioning firm for assistance.While all companies that were contacted seemed competent and deserving, we felt the entire package of value, quality, professionalism (and yes, price) was with Thompson Plumbing Heating and Air ConditioningOur primary contact was with their quote technician Ty Joao, whose many years of actual installments and recent 4 years with Thompson in this role proved invaluable. His visit to assess our needs was not only helpful and instructive, but it gave us the response from Thompson we were looking for. Ty brought this key quality to his assessment of our needs - that he was there to represent us and the needs of our home back to Thompson for the work to be done. His courtesy, attention and professionalism were all a part of his contribution. After one follow-up meeting to finalize the details of the project we were scheduled for the installation within a week.Our Thompson installation team - Arturo Zamudio and Mark Reed - arrived as scheduled and went right to work. The degree of detail and knowledge required for this process became evident throughout that day. Arturo and Mark worked together like a surgical team for over 3 hours - each handling separate tasks key to the overall installation as they completed the replacement of our furnace linked to our A/C system. It was impressive to watch the process proceed flawlessly from start to finish, and noteworthy that not so much as 10 minutes time seemed to be lost to distractions of any sort through the entire process.Art and Mark continued to display the courtesy knowledge and professionalism that Ty brought to the process, and wrapped up the day with a thorough cleaning of our home, and instruction on operating our new thermostat and furnace.Our thanks to Thompson Plumbing Heating and Air Conditioning Services for providing world class service, professional work and a quality product. We heartily recommend them to all in need of their services.Bill and Sue KehoeOceanside, CA

Bill Kehoe

Ignacio did a great job!! Very professional, helpful and informative. We are very appreciative for his high quality of work!!!

Cheryl Wolf

Quick, thorough, knowledgeable, and friendly service from Ignacio. Very happy we could get a same day quote and service!

Kirstin Rooks

Ignaciano was very helpful and knowledgeable. Got the job done right and in a timely manner. Will definitely be coming back for the service.

William Blanco

My whole experience seemed pretty great from start to finish. From the quote to sales, and then installation everything was completed in a timely and professional manner! I needed to replace a 30 year-old furnace and we decided to add AC as well.Arturo and Mark were probably the most professional and easy to deal with installation techs I've run into in a loooong time. They were courteous and efficient in getting my new furnace and AC installed to my condo. They were friendly and answered any and all questions I had before, during and after the install.I highly recommend getting a quote and considering Thomspon Plumbing for your new installations!

J.R. Juiliano

They were very professional and courteous.

Paige McClenahan

We had Thompson install new AC and heating units for us (4 total) for our house in Carlsbad.Arturo and Mark were polite, professional, and completed the job on time and at high quality.I highly recommend Thompson!

Alan Lawrance

This service was impeccable. Easy scheduling for same day service, technician arrived on time, was empathetic and professional. I will definitely use them for plumbing service in the future!

Kristen Cooley

Ty can by and did an excellent job. He was very professional and knew exactly what he was doing. Thompson Heating and Air Conditioning has a life long customer.

Christopher Latham

Exceptional Work. Ignacio is truly an Asset to your Company. Professional, great communicator and high quality deliverable.

Bernard Sena

Thompson plumbing and heating were awesome!. We had uneven flow with our AC /heater,our repair specialist Ty came gave us a estimate on the spot and got everything repaired. He help me set up our new digital thermostats that I can control through a phone app. We also signed up for the yearly maintenance. Great deals, quality workmanship and great people. Thanks 😎🤙🏽

Rudy Verdugo

Great job, Thomas. Friendly, professional and knowledgeable.

Ellen Vanarelli

This is a good company. Trust their knowledge and ability. I had Ty come by first to check my furnace. He was knowledgeable, careful, on time and concerned about giving me the various possible choices for repair or replacement of my HVAC system. He explained everything and took the time to answer questions. We decided to replace our system.Today, Arturo and Mark arrived early and got to work on swapping out my system. Didn't hear them hardly at all and what I expected to be a whole day of work was done in about 4 hours. They were great. Explained everything and cleaned up. Showed me how to run the system. What more can you ask for?TY, ARTURO & MARK ALL 5 STAR GUYS. YOU ROCK!

FLORENCE ANDREWS

Excellent work and customer service!

Liz Harman

Installed the iWaveR residential air cleaner

Ginny Drake

Ty is Always great to work with & very informative, knowledgeable.Appreciate having his skillsets on jobs.

Karen Knight

Great experience. I had a water line break at 7am in the morning, flooding my front yard and called Thompson Plumbing around 9am. When I told them the situation, they prioritized getting someone to my house ASAP. Thomas & Mark arrived around 9:30am and by 10:30am they had an estimate for me. They told me they could fix the leak but it would be an all day job. I agreed to the work, and midway through the job Thomas told me he thought he could fix the problem at a fraction of the cost that I agreed to. Not everyone is as honest as he is. I couldn’t be happier I called. If I ever need any plumbing work, Thompson Plumbing will be my first call and will definitely request Thomas and Mark.Thanks guys!

DeWitt Dudley

Very helpful, polite, accommodating and fair. Went out of his way to be helpful.

LadyyOrgana

Ty was great. Our furnace was acting up, but it turns out it was just the remote we were using on our Nest. He figured it out quick and was super helpful. I will be using this company moving forward for my ac and heating.

Kate & Chris Jevsevar

Ty (the service tech) was great to work with. He was very professional, knowledgeable and patient with answering all my in depth questions. Would HIGHLY recommend and trust doing business with.

David Hurrle

Ty was great. He explained everything he did and all the systems he checked. He even inspected my ducting system. I would recommend him to my own mother.

Carol Felldin

Ignacio arrived on time and was very kind. We recommend Thompson Plumbing Heating and Air Conditioning to anyone in need of their services. We will definitely be using them again in the future. Thank you!

J Diaz

First Class Company! We used Thompson to install a furnace and air conditioner. They were by far the most reasonable and their customer service is second to none. I would like to give a special shout out to Garrett, the technician who came out to help us. He did a great job, was very knowledgeable and informative, and we look forward to working with him again!

Nicholas Eppers

Our downstairs heater stopped working recently. Ty came out and gave an extra effort to fix the stuck gas pressure switch. After he got it to work reliably I asked him to order a new one and install it when it arrives. That happened yesterday and was done quickly. We were very impressed with Ty who is very friendly and has great attitude & work ethic. We highly recommend Thompson H&A.

David Hempy

We have had them install a new HVAC system and now a water heater. They are very responsive. We called with a leaky water heater in the morning and had a new one put in the same day.These guys are not pushy, so be sure to ask about upgrades, because they will not push them. I opted for a circulation pump with the new water heater, and man, I love it! Hot water within a second of turning the knob!When we did the heat i asked for an upgraded filter and uv light, so my HVAC system is basically a whole house air purifier. I just set the thermostat to run the fan for 15 minutes an hour and our air is clean and dust free.

Nick Husby

I signed up for the HVAC twice yearly maintenance which is a great savings and extremely convenient. As always the service tech was very professional, timely and knowledgeable. I feel confident that my AC will continue to keep us cool as it heats up this summer. I highly recommend Thompson Heating & Air, best products and service.I had never used their Plumbing service until having a hot water heater problem. Once again I am extremely satisfied with the service Thompson Heating & Air provides. They quickly got a tech out to fix my water heater. They’re always polite, professional and knowledgeable.Just had my yearly winter maintenance check on my heater. They changed the filter and checked the temperature and UV light. I’m all set till next year. I really couldn’t be happier having signed up for yearly the yearly maintenance plan. It’s a no brainer…they call to remind you and set an appointment. Once again the tech was timely and professional.I highly recommend this company for any & all your heating, air and plumbing needs.

Janet Dotson

Ty represents the company well, not only was he on time he came at the beginning of the 2 hour window each visit. He answered every question I had as well as giving me tips on maintenance. He went above and beyond and was a pleasure to have in my home as he was respectful and tidy. I recommend this company as well as this technician.

Amanda Peattie

Worked with field officer Thomas Boscacci when we had two consecutive pipe problems. He was extremely helpful and transparent in highlighting the problems and my options. I've only owned my home for a month, so i appreciate him and the work he did. Thanks Thomas!

Trenton Tanner

Great experience-very professional and delivered as quoted.

Mike Wakefield

Ignacio was very professional and friendly .He explained in very detail about what my best options would be to fix my water heater.So explained that it would be better to get a new water heater cause my water heater was old and piping and shut off valves were out dated.I decided to get the new water heater and I love it.Ignacio did a fantastic job installing my new water heater and after done with installation Ignacio explained everything about the new water heater.I would strongly recommend Ignacio for all your plumbing needs i will definitely be asking for Ignacio again.

Jorge Pabloff

Great guy. Was fast. Knowledgeable and trustworthy tradesman. Would use him again!

Kurt Roscillo

We initially called them to install a faucet and look at our sump pump. When Thomas our technician arrived my wife showed him the faucet to be installed. Thomas immediately smelled gas. He tested the air and found the leak. He immediately turned off the gas and had SDG&E come out. All of this took place while I was out of town.The professionalism and dedication that Thomas, Kel and the entire staff at Thompson Plumbing showed is great.Definitely going to use Thompson Plumbing with any other problems that arise.

Russ Abbott

Ty was great and showed up with a positive attitude. Very friendly and efficient.

Kekoa Renaud

Very thorough inspection with great explanation of inspection results!

John Perkins

Fast service - same day! Technician was professional, knowledgeable, and friendly.

JONATHAN DUNSCOMB

Thorough, knowledgeable technicians and office staff. An excellent experience.

Tandy Pfost

This is the second time we have had Ty as our service tech. He was on time, friendly and knowledgeable. We will use this service again and ask for Ty.

Bob McCollough

Ignacio was great!

Matt Lorne

Kel was very responsive and professional, and he was able to perform a non-standard piping replacement to unclog my drain. Pricing was fair, the work was done in a timely manner, cleanup was good, and the fix is solid.

John Hafer

Ty our service tech was on time. He found our problem and fixed it within an hour and only charged for our consultation fee. $89.Will definitely use them again

Deirdre Lyell

Very dedicated to their trade, they do an excellent job. They are very fair priced. Their customer service after the sale is excellent.

Greg Federico

Ignacio was terrific, and I’d be glad to deal with him again

Jerald Davitz

He repaired my garbage disposal by pressing the circuit braker on it. He put in a soap dispenser for the sink. I t was really a problem to take the old one out. It was old. The new one looks good now..

Joan Madison

They replace all the water pipes throughout the house. Ignacio was fantastic to work with and explained the entire process very well. I would recommend him and the company for anyone in need of this type of service

john steele

Thomas Boscacci was very professional and polite. He showed up on time and never talked down to me about the foolish reason our drain was clogged. I would highly recommend this company to anyone who is looking for any of their services.

Phillip Sheffield

SDG&E did a complimentary inspection and reported a gas leak to my backyard (BBQ/fire pit). Ignacio, called before arriving, showed up on time, explained the entire process, and thankfully didn't find a leak! I had SDG&E come back out and verify/sign-off that there was no leak, but it was good to know for certain. More than likely thee was residual gas in the ground near where SDG&E actually repaired a leak on the line going to my backyard. I called Thompson because of my previous experience with them and was not disappointed. Ignacio represented Thompson well and is the reason I will use them in the future for any plumbing, heating or A/C issues I experience. I'm all for supporting local small businesses.

Clay Glasheen

During Sept. 2021 Thompson's Arturo and Mark replaced old HVAC units with new air conditioner AC-PRO and new AC-PRO two-stage furnace with new Honeywell T6 thermostat. AC testing go well but after 3 hot days from cabinet ceiling where is installed internal part of of new AC water leak down to the floor. Next day during inspection Will determined that excessive amount of condensation has been generated around not correctly insulated planum as source of water leak and Mark installed a new insulation. Not tested yet because meantime outside temp drop and AC stop operation. Instead a new furnace start to works giving a sufficient amount of the heat but to frequently start and stop (every 5-7min) During today inspection Thompson's rep. Ty reprogrammed thermostat from 1F to 2F difference in order to make start/stop less frequent, repaired cabinet floor and Arturo installed five high flow registers (delivered by owner). Overall I am very glad with installation and smooth operation of new system done by Thompson

Stan Korpala

This is the second time we have used Thompson Plumbing and they did a phenomenal job both times. Kel and the technicians who were with him were very professional, friendly and explained each job in detail and provided an estimate. The parts we needed for the job were not in stock and Kel called everywhere to find it. The last time proved a little more challenging, however I felt that they went above and beyond. Prices are fair and reasonable. Happy to recommend them to anyone! Thank you Kel, crew and the Thompson company!

Theresa Allison

Professional, courteous, prompt, thorough, reasonable.

Len Coultas

These guys were great! From providing a quote to installation, everyone involved was professional and respectful.

Philip Ventura

Had gas line replaced. Kel was great. Highly recommend him and the company.

William Foster

Ignacio was very polite and respectful. He is an asset to your company.

Dede Harris

Fantastic customer service. Nice guy. Got a couple estimates and went over everything that needs to be done. Very thorough and professional.

Evan

Thomas the technician was prompt, professional and honest. My wife and I were extremely pleased with how he handled the repair for our garbage disposal. I would highly recommend Thompson for plumbing services and especially the technician Thomas who provided us with outstanding service.

Michael Example

I called Thompson, because my ac went out, and I needed someone quick, due to my compromised immune system. They told me they could have someone out, same day within 2 hours from the time I called. Amazing! Ty was the tech, and he was awesome. Explained everything to me, waited while I called my husband to let him know what the problem was, and was able to get us up and running. He does need to come back with a part that he has to order, but at least my ac is working again for now. I’m really impressed by Thompson, and Ty, and would highly recommend them!

Tammy Wilmarth

Called Thompson Plumbing for several property management emergencies; immediate same-day response! A team of professionals.

Cathie McGill

Ignacio was on time and had an amazing attitude.I enjoyed his hard work and conversation.You should request him if you use this company.Update : after the repair my dishwasher stopped working, I called and left a message during the night and they called me back first thing in the morning and sent Ignacio back to make sure everything was OK. He was just as amazing the second time!

Ashley Myers

Made me a same day appointment and was right on time. Ignacio was super nice and professional. Got the job done quickly, answered some questions, and overall had a positive attitude. 100% will use and recommend for all future needs.

Jordan Mellul

Our bathtub was not draining, and Thompson Plumbing provided help within a few hours. Kel was able to solve the problem quickly, so my kids can take baths now. Thank you!

Kelsey Lawson

I was impressed with the customer service when scheduling the appointment, which I was able to set right away. I received an email confirmation. When the company representative was on his way, I received a call. He communicated what the issue was and noted the repair cost, which seemed very reasonable. He didn't try to hint that I repair/replace other plumbing, whch soooo many of the other company's will shamelessly do. This rep (Kel) took care of the job, contacted me with photos of the items being replaced since the work was done at my rental property and I wasn 't able to be there physically. According to the tenants, he was polite, did the job, explained what had been done and then left. I'd definitely use Thompson Plumbing Heating and Air Conditioning again!

Lisa Balderston

I had an issue which at first I didn’t think as critical. They showed up promptly, however before the scheduled appointment. It turned out I needed to address immediately. The scheduled the service and completed in two days. The job was done well and professionally

Jay MacIsaac

Had them come and retro-fit the gas line for my stove so that it would be flush to the wall instead of sticking out 2-3inches as it was. Thomas did a great job and installed the new stove and made sure it was level and functioning. I will definitely use these guys again as they are trustworthy and professional.

Michael Paliotti

Ty did an excellent job. He worked quickly, effectively and explained everything well.

R Carvajal

We have an emergency water leak - the valve on thermostat faucet blew up - at 7am in the morning.8am Thomas was here ready to solve the issue.He was quick, friendly, did a great job of explaining the problem and fixing it.Great experience overall!

Roman Vasilenko

Timely, knowledgeable, friendly, and patient with the job😎.Competitive pricing also.Will use again

robert feller

Had a problem without ac ducts and wanted to have someone take a look. Ty came on time and was able to provide as much assistance as he could on the matter. Didn’t waste anytime. Highly recommend.

Jacob PeBenito

Garett was on time and professional. He listened to all my questions, put up with my barking dogs, and explained everything in detail. Unfortunately I do not have the required attic space for the whole house fan I was interested in, but Garett informed me of several other options I could pursue.

William Masten

Ty performed a diagnostic service.

Max Hoynacki

Kel was thoughtful and knowledgeable. He installed a new faucet that is attractive and well made. He offered to see if he could find a replacement filter for the existing water system we have. We have used Thompson Plumbing for several plumbing repairs. I highly recommend them.

marilyn cossey

Ty and Brian were our service guys. They were on time, quick and did a great job. Thanks again for your help in getting this accomplished.

Dave Kinsey

KAL Ws prompt. Thorough and honest.

Jeani Naylor

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Local Reviews

Thompson Plumbing Heating and Air Conditioning Rated 5.0 out of 5 stars based on 121 customer reviews