Reviews

From 237 reviews
Arun Prabhakaran

Had an issue with an air scrubber. Thompson was straightforward in pricing to fix it. The tech was awesome. He found the issue and spent a good bit of time to resolve it. He found a great option for me. I am very happy. From scheduling to …

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Tandy Pfost

Thorough, knowledgeable technicians and office staff. An excellent experience.

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JESSE TROST

The initial inspector was great. The installer was the nicest and worked so hard! From start to finish great service. Immediately called back with any concerns. I would recommend to anyone who needs heating and cooling service.

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B D Radhakrishnan

The technician was on time, explained and was courteous.

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Jeff Lemke

Ryan was prompt and professional. He took care of our service, made recommendations, but didn’t pressure us into anything. We were very pleased.

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QH Anderson

Garett came to give us an estimate. He is the nicest person in the world! He was polite, professional and pleasant.

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David Whitton

The first time I used Thompson, one of our a/c units wouldn't start. The units were old and I was expecting a recommendation to replace the unit. The technician went to the attic and discovered a $1.50 fuse that needed replacing, after …

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Eduardo Dunayevich

Unlike vendors associated with Costco and Home Depot who give inflated bids and misleading statements about equipment quality, the folk at Thompson were straightforward and clear on cost and expectations from the beginning. They installed …

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Richard Landres

They technician was very professional, pleasant and thorough and answered all my questions.

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Deb Parker

The tech was very thorough with the service requested. Kept us updated on new technology and findings.Took the time to show us why certain things needed to be replaced.

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Valerie Spearman

Ryan, the gentleman who came to service my heater was pleasant, polite, dedicated, and did a thorough job of servicing the heater. On top of that he had to climb into the attic to get to it He told me that all was well and that the heater …

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Carol Holladay

It is so encouraging to discover there is still a reputable company who has knowledgeable and honest technicians in the furnace/heating field! Such a company is Thompson Plumbing Heating and Air whose owner (Garett) not only understands the…

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Ben F

Very fast and professional. Ryan the technician did clean work and went above our expectations. Price was fair and the workmanship is outstanding. Thank you for all your work!

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Jon H

Don't use Google, but my Thompson technician, Gary, was AAA!

suzanne stora

Thomas saved us from a cagey pinhole leak. He identified the issue quickly, outlined all our options and arranged professional drying service to work with our insurance. I'll never use another company for plumbing emergencies, Thompsons has…

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Pearlie D

Hi. Every thing went Very Well. He was professional and polite. Thank You.

Herbert Shaw

Great timely professional service. Thomas did an outsta ding job. Very courteous young man.

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Jim Pena

Prompt, professional, clean and got the job done. Thomas was great.

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Joe Tannarome

Would I go with Thompson Heating and Air again? You bet. Are they on time? You bet. Are the technicians professional and courteous? You bet. Do they offer the highest quality in innovation and technology? You bet. Do they return phone calls…

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Peter Carpenter

Prompt arrival within the confirmed window. Professional workmanship, good communication from office. Speedy and reasonable invoice presented. Very happy...

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Eric Fliegel

Fast freindly service performed right the first time.

Best expience of my life.

I recomend this company highly to everyone.

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Peter Eriksson

The plumber arrived within the given 2-hour window. He was very courteous and explained what to do and let me watch it so I might be able to do it myself next time.

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Gregory Dalmas

Incredible service! Garrett is an amazing Tech you recently diagnosed the problem that stumped other HVAC co's. Saved us hundreds of dollars finding the source of a problem. These guys are amazing.

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Deb Lee

Our furnace quit before Christmas. They had us scheduled for a new one on Jan 10th, but had a cancellation and got it in Jan 2nd. Tyler and Mikey came out and installed the new furnace. They were such nice guys and did a great job. Thank …

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Paige McClenahan

They were very professional and courteous.

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Terry T

Thomas was the nicest young man and very knowledgeable too!

Phee N

I will definitely hire Thompson Plumbing and HVAC again for any future repair needs. Great customer service and their technician, Thomas, is a credit to their organization. He was knowledgeable, professional and courteous. He called ahead …

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Ming Lu

Thomas came on time, knew what he was doing, took care of the problem right away. He was friendly and professional. He listened to my questions attentively and answered them all. Thanks, Thomas, for your great service!

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Jean Harper

I was very impressed with Thompson Plumbing and especially with Thomas, the technician who did the work for me.

He not only was on time, actually early, as he was kind enough to call me and ask if it was all right to arrive early.

He did …

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Cynthia Weisel

Thomas is the best. Friendly, quick and cleanup great. Best plumbing service, highly recommended.

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Jose Lomeli

Super great service, fast, friendly, and outstanding results. Appreciated the military discount!

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Rob Frechette

Prompt, friendly and competent service.

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Adam Shields

Helped me with both my AC Heating needs and my plumbing needs (gas and water). Last visit, Thomas was very polite and assessed my situation quickly. He also replaced a far gone garbage disposal, and in doing so too k care of a small pipe …

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Brett Anderson

Great service. On time (actually early) and found the problem and fixed it for a very reasonable price. I will definitely use them again

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Stephanie Bilbrey

They were able to help us immediately. He was friendly, knowledgeable, and explained everything to me. I will use them for any future needs and reccomend them to everyone.

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Debbie Kuntze

On time, quick and professional. Job done and everything works.

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Isam K

Thanks for coming out on time professional staff I will recommend your company to my clients.

Becky Cate

Timely, professional and trustworthy. Would definitely recommend these guys!!

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Robert Greaney

Called Thompson PH&AC to schedule an inspection and cleaning of our HVAC System. It had been many years since we've had anyone do any inspection and/or cleaning. Brian showed up and proceeded to clean and inspect our system and did a very …

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RONALD J. MARTIN

YOUR TECH WAS ON TIME ,PROFESSIONAL AND EFFICIENT. AND A NICE GUY.

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Danielle Robins

Thompson Plumbing, Heating and Air Conditioning not only installed a new AC and replaced my old heater, but also have continued to give excellent service since the install. They respond same day to maintenance calls, have a friendly staff …

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Rose B

It went great Ty and Mikey did a great job

Kathy Causey

Very Quick to respond to our call. Very professional and they fixed the problem lickity split!

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Denise Foster

Great job, price was really good. I'll use again. Ty and Mikey were great no mess during or after. Thank you

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Kathy V

Thank you Thompson! You guys were great and we will be using you in the future.

Michael T. Robledo

The process was smooth and easy. The technician was very professional and easy to talk to. The technician was also a former Marine, so it is nice to see a local business creating jobs for our former service members. I highly recommend …

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Stearman, Don and Emma

Good! Thomas was professional, respectful and proficient. Thanks.

Nate O

Thomas was dope! Very smart, and knows what he is doing. Highly reccomend to anyone looking for quality work, but most importantly respectful people in your homes.

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Amanda Fannon

Very good people. I’m definitely glad I was able to work with this company. I couldn’t have had a better experience.

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Michelle Wenthur

Thompson plumbing really went out of their way to help me with my air conditioning unit! I can’t thank them enough!

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Pat Niemann

I was impressed with the plumber Thomas who accomplished the plumbing repairs and installation of a new water heater. He was truly professional and his work was of the highest quality. It was very obvious that Thomas took pride in his work…

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Fern Kissel

The crew that came to our house to install our new unit, Ryan, Ty, Andrew & Mike were friendly, efficient and competent. They had some challenging conditions to work in – extreme heat & a very small attic space – but they got it all …

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Wendy Harp

I interviewed several A/C companies and NO ONE beat Thompson Heating & A/C! Everything about this company is top notch. Garrett answered my online inquiry immediately and he came out and gave us an estimate with 1-2 days. Do not remember …

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Response from business owner

Wendy, I'm very humbled by your review. Thanks for taking the time to leave it. I hope to work with you again in the future. -Garett

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Brian Farnam

Excellent service

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Sue steed

I hit the Jackpot when I called this company for help. The young man that came to assist me with my air conditioner was friendly, professional and was quick at diagnosing the problem. He fixed it in no time. I would recommend this company. …

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Cathi Wrench

Outstanding service. Arrived right on time and did a terrific job diagnosing and repairing our AC unit. Garrett was very personable, knowledgeable and professional. I will always use Thompson in the future.

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Bob C

Excellently. Darryl did a great job. Thanks so much.

adria di maria

Excellent job done by two nice guys! Thank you

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carorocks

Very professional, informative, prompt, and great with pets!

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Lynne D

Brian was awesome as usual.

Scott Davison

Prompt, friendly and fast! Diagnosed and fixed the problem extremely quickly, and then stayed to answer all of my questions about cooling our house.

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patrick graham

Got a call from our renters that our AC unit wasn’t working in our house. I know this is a super busy time to run into an AC Unit issue.

The owners, Garret and Sara, were able to squeeze me in almost immediately and Garret repaired my AC …

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Barbara P

Thank you for very fast service and excellent customer service. All was great 😊

Mary Surdy

We recently had a need to have our HVAC unit serviced. Veronica in the office handled our call quickly and efficiently. Ryan, one of their Technicians, came to our home. He quickly diagnosed our problem. Ryan spent four hours in our attic …

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Lexy Harshman

Garrett was professional, on time and efficient. Fixed the problem and I am so happy!!!

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Scott Smith

Great service, Daryl went the extra mile to take care of what we needed. Price was fair and the work was done well. This is a company you can trust. Glad we made the connection.

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Baron Harrison

Had a problem with air flow in our HVAC system and they came out and fixed it on time, fast and, best of all, free! Issue was related to an earlier repair still under warranty.

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Jim Wenck

Fast, friendly service. My old system was quickly repaired.

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Steve L

Garret did an excellent job in identifying the problem, and then repairing it. Garret is a keeper.

Edward Lally

Always good service even when they are busy.

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Kayley Garbutt

Timely and super helpful! Garrett was great, we will definitely be using them again!

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Annaiz Rzepka

My A/C went out last week and honestly I know nothing on the subject. I did some research on yelp and found Thompson heating/plumbing and A/C. Their reviews are amazing so I gave them a call.

They were very knowledgeable, friendly and …

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Jim Pelzel

Mark was great. He diagnosed the issue fast, so fast he didn’t even charge us for the service call. I appreciated his honesty and would gladly recommend him to anyone.

Response from business owner

Thank you Jim for your review! We appreciate you taking the time to review our plumbing department & Mark. Our customer feedback is important to us, so thank you for your feedback! Don’t ever hesitate to contact us, should you need any of our services in the future!

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Nancy Amaral

Thompson’s Plumbing, Heating and Air Conditioning is the best, hands down. After my a/c was having an issue blowing cold, Garett came & looked at it, and was able to spot the problem within just a few minutes. All of my interactions were …

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Response from business owner

Nancy, We thank you for taking the time to write a review of your experience with our heating and air conditioning department. We value our customers and their feedback is very important to us. We are delighted that Garett was able to take care of your HVAC needs and in an efficient timely manor. Thanks again for your feedback and do not hesitate to contact us in the future for any of your heating, cooling, or plumbing needs!

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Michelle Gyzen

We use Thompson for our vacation rental property and it's been a great experience. We recently had an issue with a leaking kitchen sink after a rental. Since we had new renters coming in the same day, we were concerned about getting someone…

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Response from business owner

Michelle, Thank you for your review of our plumbing department. We are delighted that we could be of service to you and on a timely, clean, and efficient manor. Our customer feedback is very important to us. We appreciate your time in leaving us a review on your experience. Don't hesitate to reach out, should you ever need our heating, air, or plumbing services in the future!

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Emily Osguthorpe Jones

Very knowledgeable and delivered information via email within an hour. Excellent service!

Response from business owner

Thank you Emily for taking time to leave us a review and providing feedback on your service! We appreciate customers like you!

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Larry Hudson

Professional service and helpful and timely.

Response from business owner

Thank you Larry for your review on our services! we appreciate your feedback!

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Katriana Vader

Amazing response time, reliable and competitively priced!

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Tanya P

WE LOVE THOMPSON!!!

You are my go-to referral for all my clients.

Tanya Parks

Pacific Sotheby's International Realty

Jamie Melsheimer

Thompson has taken care of our HVAC needs since installing our system in 2014, and they have some of the best customer service I’ve experienced! Honest, ethical, and very customer oriented!! They truly go above and beyond to provide an …

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Response from business owner

Jamie, Thank you for taking time to leave a review on our heating/cooling services. Our customers are very important us, and we appreciate the feedback. Please don't hesitate to reach out to us, should you ever need any of our plumbing, heating, or air conditioning needs.

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Lyndon Brown

Outstanding service, attention to detail, and a life saver late on a weekend. Thomas is the best technician I’ve ever dealt with by the way.

Response from business owner

Lyndon,

Thank you for your review of Thomas and our plumbing department. We thank you for your feedback and for your business! We look forward to helping you again in the future.

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Kelsey Allanson

We had a great experience with Thompson Plumbing. I called about a clogged kitchen drain and they sent out a technician the next day. We really appreciated how honest and upfront the technician was about best and worst case scenarios, and …

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Response from business owner

Thanks Kelsey! We appreciate your review of our plumbing department and on our plumbers. We pride ourselves in providing quality, honesty, and work done with integrity to all of our customers. We are so glad we could help you with your plumbing needs. We look forward to helping you again in the future!

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Frank Ciurleo

A Family that knows how to take care of Customers as Family!!!

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Kelley Mettille

Great personality, trustworthy, did a fantastic job in multiple areas of the home. Will definitely call for all future needs. Pleasant surprise after past experiences with other local companies.

Response from business owner

Thank you kindly Kelley for your review on our plumber, (Mark) and on our company. We appreciate the feedback and glad to hear that our technicians/plumbers are taking care of our customers! We look forward to working with you again, should you ever need any of our heating, cooling, or plumbing services in the future.

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Deb Stimson

Great communication as to arrival time. Mark was professional, diagnosed problem and then fixed within a reasonable amount of time. Price was acceptable for the level of service. Will use again.

Response from business owner

Thank you Deb for your review of our company and on Mark. We pride ourselves in providing quality work and excellent communication & customer service. We are glad Mark could help you with your plumbing needs. We thank you for your business & we look forward to working with you again, should you ever need any of our services again.

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Joe Reno

Great job. I really appreciate Thomas' hard work and friendly demeanor.

Response from business owner

Thank you Joe for your review & business! We are glad we at Thompson Plumbing Heating and Air Conditioning could be of assistance to you and your plumbing needs as you settle into your home! Don’t hesitate to reach out should you need our services again!

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Heather Gold

I have been using Thompson Plumbing for about 6yrs. Garrett has always been professional, consistent, and accommodating to our needs. They are VERY reasonably priced, and do a great job every time! Why go anywhere else?

Response from business owner

Thank you so much Heather for your review! We are so happy and feel honored to have you as a loyal customer.

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Joan Special

They were the best! Ryan was on time, very helpful, and honest. So hard to find a company to trust that you would want to use again, Thompson fills the bill! Will use them again. Thank you Thompson’s for being so quick and solving our …

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Response from business owner

Thank you Joan for your review of Ryan and our company! We are so happy we could provide you with quality service. We look forward to helping you in the future, should you ever need us again!

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RICHARD ALBITRE

Thomas was courteous and according to my girlfriend (I was away) he did an outstanding job!

Response from business owner

We Happy to hear that Richard! We are delighted we could help you with your plumbing needs. Thank you for your review & for your business. We look forward to working with you in the future, should you ever need any of our services.

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Edith Castro

The gentleman that did the work on our home where friendly, very polite considerate. The work they accomplished was fanominal. Thank you very much.

Response from business owner

Thank you Edith for your review on our technicians and on our company! We are so glad we could provide you with superior service. We look forward to working with you in the future, should you ever need our services again!

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Rod Conti

I enjoy having the same technician, Brian, come to the house each time for furnace and A/C tune ups. Brian is very good at his job, is conscientious about his work, is a good employee and represents your company well.

Response from business owner

Thank you Rod for your review on Brian and on our company. We are happy that he has done a good job for your on your furnace tune ups. We look forward to working for you again in the future!

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Brian Cerwin

Thomas is a very professional and polite young man, he was a pleasure to meet. Thomas is thorough and efficient, definitely would recommend this company for all your plumbing needs.

Response from business owner

Thank you Brian for your review on a Thomas and on our company. We are happy that we could help you with your plumbing needs! Don’t hesitate to reach out to us in the future, should you ever need any of our services!

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Deanna Gaudineer

Excellent plumber named Mark.

The best plumber in 30 years of home ownership.

Thanks to Thompsons Plumbing.

Response from business owner

Thank you Deanna for your review on Mark and on our company! We are really glad that Mark could provide you with quality customer service and quality work. We are so glad you have found "the best plumber in 30 years of ownership". We look forward to working with you again, should you ever need any of our services in the future!

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Greg Federico

Very dedicated to their trade, they do an excellent job. They are very fair priced. Their customer service after the sale is excellent.

Response from business owner

Thank you for your kind words and review of our company Greg! We are grateful for customers like you. We look forward to working with you, should you ever need our services again in the future!!

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Lori Scieszka

This was my first time using Thompson Plumbing and Heating. The technician was extremely knowledgeable and honest. Their responsiveness in getting someone to my house was also outstanding. I will use Thompson for all my plumbing and heating…

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Response from business owner

Thank you Lori for your business and for your review! We appreciate the feedback on our services and on our technicians as well. We look forward to working with you in the future should you ever need our heating, air conditioning, or plumbing services!

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Nicole and Wes Jones

Thomas and Mark fixed my clogged sink today quickly and politely. They were amazing and they give military discounts so don’t forget to ask! I would recommend them and will request them by name for any future plumbing work.

Response from business owner

Thank you Nicole for choosing Thompson Plumbing Heating and Air and thank you for your review of our work and our plumbers. We are glad Thomas and Mark took care of your plumbing needs. Don’t hesitate to contact us again the future!

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Zahra Melton

Mark was excelent

Response from business owner

Thank you for choosing Thompson Plumbing Heating and Air and for your review! Don't hesitate to contact us in the future should you ever need our services!

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Chris LeBlanc

Had a major blocked kitchen sink and Thomas came out and worked his magic. He had to work at it and come at the blockage from a few angles but was able to clear the problem in no time. Friendly, professional and goes out of his way to …

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Response from business owner

Thank you for your review Chris! We are happy to hear the positive feedback on our plumbing services and on Thomas as well. We appreciate your business and look forward to working with you should you ever need us in the future!!

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Dustin Deering

Very prompt, problem solved and reasonably priced!

Response from business owner

Thank you Dustin for choosing THACC and thank you for your review. I’m happy we could take care of your needs and get your issues resolved. We look forward to working with you in the future!

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Chad Mansell

They were on time, professional, knowledgeable and flexible when I had to change the appointment time earlier than morning! Will use again!

Update: had them out to my house for an HVAC checkup before my extended trip overseas. Again, on …

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Response from business owner

Thank you Chad for your review! I’m happy that we were able to accommodate your schedule and take care of your issues. We look forward to working with you in the future!

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