Reviews

From 163 reviews
Nate O

Thomas was dope! Very smart, and knows what he is doing. Highly reccomend to anyone looking for quality work, but most importantly respectful people in your homes.

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Amanda F

Very good people. I’m definitely glad I was able to work with this company. I couldn’t have had a better experience.

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Michelle W

Thompson plumbing really went out of their way to help me with my air conditioning unit! I can’t thank them enough!

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Pat N

I was impressed with the plumber Thomas who accomplished the plumbing repairs and installation of a new water heater. He was truly professional and his work was of the highest quality. It was very obvious that Thomas took pride in his work…

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Fern Kissel

The crew that came to our house to install our new unit, Ryan, Ty, Andrew & Mike were friendly, efficient and competent. They had some challenging conditions to work in – extreme heat & a very small attic space – but they got it all …

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Wendy Harp

I interviewed several A/C companies and NO ONE beat Thompson Heating & A/C! Everything about this company is top notch. Garrett answered my online inquiry immediately and he came out and gave us an estimate with 1-2 days. Do not remember …

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Response from business owner

Wendy, I'm very humbled by your review. Thanks for taking the time to leave it. I hope to work with you again in the future. -Garett

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Brian F

Excellent service

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Sue S

I hit the Jackpot when I called this company for help. The young man that came to assist me with my air conditioner was friendly, professional and was quick at diagnosing the problem. He fixed it in no time. I would recommend this company. …

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Kathy W

Outstanding service. Arrived right on time and did a terrific job diagnosing and repairing our AC unit. Garrett was very personable, knowledgeable and professional. I will always use Thompson in the future.

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Bob C

Excellently. Darryl did a great job. Thanks so much.

carorocks

Very professional, informative, prompt, and great with pets!

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Adria M

Excellent job done by two nice guys! Thank you

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Lynne D

Brian was awesome as usual.

Scott D

Prompt, friendly and fast! Diagnosed and fixed the problem extremely quickly, and then stayed to answer all of my questions about cooling our house.

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patrick graham

Got a call from our renters that our AC unit wasn’t working in our house. I know this is a super busy time to run into an AC Unit issue.

The owners, Garret and Sara, were able to squeeze me in almost immediately and Garret repaired my AC …

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Barbara P

Thank you for very fast service and excellent customer service. All was great 😊

Mary S

We recently had a need to have our HVAC unit serviced. Veronica in the office handled our call quickly and efficiently. Ryan, one of their Technicians, came to our home. He quickly diagnosed our problem. Ryan spent four hours in our attic …

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Lexi H

Garrett was professional, on time and efficient. Fixed the problem and I am so happy!!!

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Barry H

Had a problem with air flow in our HVAC system and they came out and fixed it on time, fast and, best of all, free! Issue was related to an earlier repair still under warranty.

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Scott S

Great service, Daryl went the extra mile to take care of what we needed. Price was fair and the work was done well. This is a company you can trust. Glad we made the connection.

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Jim W

Fast, friendly service. My old system was quickly repaired.

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Steve L

Garret did an excellent job in identifying the problem, and then repairing it. Garret is a keeper.

Ed L

Always good service even when they are busy.

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Kayley G

Timely and super helpful! Garrett was great, we will definitely be using them again!

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Annaiz Rzepka

My A/C went out last week and honestly I know nothing on the subject. I did some research on yelp and found Thompson heating/plumbing and A/C. Their reviews are amazing so I gave them a call.

They were very knowledgeable, friendly and …

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Jim P

Mark was great. He diagnosed the issue fast, so fast he didn’t even charge us for the service call. I appreciated his honesty and would gladly recommend him to anyone.

Response from business owner

Thank you Jim for your review! We appreciate you taking the time to review our plumbing department & Mark. Our customer feedback is important to us, so thank you for your feedback! Don’t ever hesitate to contact us, should you need any of our services in the future!

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Nancy Amaral

Thompson’s Plumbing, Heating and Air Conditioning is the best, hands down. After my a/c was having an issue blowing cold, Garett came & looked at it, and was able to spot the problem within just a few minutes. All of my interactions were …

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Response from business owner

Nancy, We thank you for taking the time to write a review of your experience with our heating and air conditioning department. We value our customers and their feedback is very important to us. We are delighted that Garett was able to take care of your HVAC needs and in an efficient timely manor. Thanks again for your feedback and do not hesitate to contact us in the future for any of your heating, cooling, or plumbing needs!

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Michelle Gyzen

We use Thompson for our vacation rental property and it's been a great experience. We recently had an issue with a leaking kitchen sink after a rental. Since we had new renters coming in the same day, we were concerned about getting someone…

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Response from business owner

Michelle, Thank you for your review of our plumbing department. We are delighted that we could be of service to you and on a timely, clean, and efficient manor. Our customer feedback is very important to us. We appreciate your time in leaving us a review on your experience. Don't hesitate to reach out, should you ever need our heating, air, or plumbing services in the future!

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Emily Osguthorpe Jones

Very knowledgeable and delivered information via email within an hour. Excellent service!

Response from business owner

Thank you Emily for taking time to leave us a review and providing feedback on your service! We appreciate customers like you!

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Larry Hudson

Professional service and helpful and timely.

Response from business owner

Thank you Larry for your review on our services! we appreciate your feedback!

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Katriana V

Amazing response time, reliable and competitively priced!

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Tanya P

WE LOVE THOMPSON!!!

You are my go-to referral for all my clients.

Tanya Parks

Pacific Sotheby's International Realty

Jamie M

Thompson has taken care of our HVAC needs since installing our system in 2014, and they have some of the best customer service I’ve experienced! Honest, ethical, and very customer oriented!! They truly go above and beyond to provide an …

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Response from business owner

Jamie, Thank you for taking time to leave a review on our heating/cooling services. Our customers are very important us, and we appreciate the feedback. Please don't hesitate to reach out to us, should you ever need any of our plumbing, heating, or air conditioning needs.

via Google
Lyndon Brown

Outstanding service, attention to detail, and a life saver late on a weekend. Thomas is the best technician I’ve ever dealt with by the way.

Response from business owner

Lyndon,

Thank you for your review of Thomas and our plumbing department. We thank you for your feedback and for your business! We look forward to helping you again in the future.

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Kelsey A

We had a great experience with Thompson Plumbing. I called about a clogged kitchen drain and they sent out a technician the next day. We really appreciated how honest and upfront the technician was about best and worst case scenarios, and …

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Response from business owner

Thanks Kelsey! We appreciate your review of our plumbing department and on our plumbers. We pride ourselves in providing quality, honesty, and work done with integrity to all of our customers. We are so glad we could help you with your plumbing needs. We look forward to helping you again in the future!

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Frank C

A Family that knows how to take care of Customers as Family!!!

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Kelley M

Great personality, trustworthy, did a fantastic job in multiple areas of the home. Will definitely call for all future needs. Pleasant surprise after past experiences with other local companies.

Response from business owner

Thank you kindly Kelley for your review on our plumber, (Mark) and on our company. We appreciate the feedback and glad to hear that our technicians/plumbers are taking care of our customers! We look forward to working with you again, should you ever need any of our heating, cooling, or plumbing services in the future.

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Deb Stimson

Great communication as to arrival time. Mark was professional, diagnosed problem and then fixed within a reasonable amount of time. Price was acceptable for the level of service. Will use again.

Response from business owner

Thank you Deb for your review of our company and on Mark. We pride ourselves in providing quality work and excellent communication & customer service. We are glad Mark could help you with your plumbing needs. We thank you for your business & we look forward to working with you again, should you ever need any of our services again.

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Joe R

Great job. I really appreciate Thomas' hard work and friendly demeanor.

Response from business owner

Thank you Joe for your review & business! We are glad we at Thompson Plumbing Heating and Air Conditioning could be of assistance to you and your plumbing needs as you settle into your home! Don’t hesitate to reach out should you need our services again!

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Heather G

I have been using Thompson Plumbing for about 6yrs. Garrett has always been professional, consistent, and accommodating to our needs. They are VERY reasonably priced, and do a great job every time! Why go anywhere else?

Response from business owner

Thank you so much Heather for your review! We are so happy and feel honored to have you as a loyal customer.

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Joan Special

They were the best! Ryan was on time, very helpful, and honest. So hard to find a company to trust that you would want to use again, Thompson fills the bill! Will use them again. Thank you Thompson’s for being so quick and solving our …

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Response from business owner

Thank you Joan for your review of Ryan and our company! We are so happy we could provide you with quality service. We look forward to helping you in the future, should you ever need us again!

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RICHARD ALBITRE

Thomas was courteous and according to my girlfriend (I was away) he did an outstanding job!

Response from business owner

We Happy to hear that Richard! We are delighted we could help you with your plumbing needs. Thank you for your review & for your business. We look forward to working with you in the future, should you ever need any of our services.

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Rod Conti

I enjoy having the same technician, Brian, come to the house each time for furnace and A/C tune ups. Brian is very good at his job, is conscientious about his work, is a good employee and represents your company well.

Response from business owner

Thank you Rod for your review on Brian and on our company. We are happy that he has done a good job for your on your furnace tune ups. We look forward to working for you again in the future!

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Edith Castro

The gentleman that did the work on our home where friendly, very polite considerate. The work they accomplished was fanominal. Thank you very much.

Response from business owner

Thank you Edith for your review on our technicians and on our company! We are so glad we could provide you with superior service. We look forward to working with you in the future, should you ever need our services again!

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Brian Cerwin

Thomas is a very professional and polite young man, he was a pleasure to meet. Thomas is thorough and efficient, definitely would recommend this company for all your plumbing needs.

Response from business owner

Thank you Brian for your review on a Thomas and on our company. We are happy that we could help you with your plumbing needs! Don’t hesitate to reach out to us in the future, should you ever need any of our services!

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Deanna Gaudineer

Excellent plumber named Mark.

The best plumber in 30 years of home ownership.

Thanks to Thompsons Plumbing.

Response from business owner

Thank you Deanna for your review on Mark and on our company! We are really glad that Mark could provide you with quality customer service and quality work. We are so glad you have found "the best plumber in 30 years of ownership". We look forward to working with you again, should you ever need any of our services in the future!

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Greg Federico

Very dedicated to their trade, they do an excellent job. They are very fair priced. Their customer service after the sale is excellent.

Response from business owner

Thank you for your kind words and review of our company Greg! We are grateful for customers like you. We look forward to working with you, should you ever need our services again in the future!!

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Lori Scieszka

This was my first time using Thompson Plumbing and Heating. The technician was extremely knowledgeable and honest. Their responsiveness in getting someone to my house was also outstanding. I will use Thompson for all my plumbing and heating…

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Response from business owner

Thank you Lori for your business and for your review! We appreciate the feedback on our services and on our technicians as well. We look forward to working with you in the future should you ever need our heating, air conditioning, or plumbing services!

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Chris LeBlanc

Had a major blocked kitchen sink and Thomas came out and worked his magic. He had to work at it and come at the blockage from a few angles but was able to clear the problem in no time. Friendly, professional and goes out of his way to …

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Response from business owner

Thank you for your review Chris! We are happy to hear the positive feedback on our plumbing services and on Thomas as well. We appreciate your business and look forward to working with you should you ever need us in the future!!

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Zahra Melton

Mark was excelent

Response from business owner

Thank you for choosing Thompson Plumbing Heating and Air and for your review! Don't hesitate to contact us in the future should you ever need our services!

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Nicole and Wes Jones

Thomas and Mark fixed my clogged sink today quickly and politely. They were amazing and they give military discounts so don’t forget to ask! I would recommend them and will request them by name for any future plumbing work.

Response from business owner

Thank you Nicole for choosing Thompson Plumbing Heating and Air and thank you for your review of our work and our plumbers. We are glad Thomas and Mark took care of your plumbing needs. Don’t hesitate to contact us again the future!

via Google
Dustin D

Very prompt, problem solved and reasonably priced!

Response from business owner

Thank you Dustin for choosing THACC and thank you for your review. I’m happy we could take care of your needs and get your issues resolved. We look forward to working with you in the future!

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Chad Mansell

They were on time, professional, knowledgeable and flexible when I had to change the appointment time earlier than morning! Will use again!

Response from business owner

Thank you Chad for your review! I’m happy that we were able to accommodate your schedule and take care of your issues. We look forward to working with you in the future!

via Google
Rhino3333

Thompson Plumbing Heating and Air-conditioning was very responsive and did an exceptional job of repair of my furnace that exceeded my expectations. The technicians were professional and courteous, I was impressed.

Response from business owner

Thank you for your review and feedback! We are happy that we could take care of your heating needs! Don’t hesitate to reach out to us again if you ever need us in the future!

via Google
John D

Outstanding! Both technicians Brian and Ryan were very professional and respectful of my house. They were very knowledgeable and explained all steps, good people. I'm very appreciative.

Kelly W

Thomas repaired my plumbing, was professional and accommodated my work schedule with a same day appointment. Terrific!

Response from business owner

Thanks Kelly for your feedback! I’m happy that we were able to take care of your plumbing issues! Don’t hesitate to contact us should you need us in the future!

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Donald B

Thomas was very receptive to my water heating needs. His knowledge of the issues dealing with my water heater and professionalism is why I chose Thompson Plumbing Heating and Air Conditioning. I highly recommend this company to anyone.

Response from business owner

Thank you Donald for your review on Thomas and on our company! We are glad we were able to assist you with your plumbing needs! We look forward to working with you should you ever need our assistance in the future!

via Google
Elizabeth Fields

Came home from vacation to find cold water connection for washer was leaking. I called company which responded same day within 4 hours. Great service, reasonable rates.

UPDATE:

I just had Thomas out to the house again, this time to install …

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Response from business owner

Thank you Elizabeth for your review on Thomas and on our company! We are glad we were able to assist you with your plumbing needs! We look forward to working with you should you ever need our assistance in the future!

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Philip C.Chevy Chevallard

Knowledgeable, prompt, courteous, efficient, thoughtful technician! Determined furnace problem immediately (broken capcitor) and replaced it immediately. Did NOT attempt to up sell us regarding a new furnace! Cleaned up and departed in …

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Response from business owner

Thank you Philip for your business and trust in us and for your review! We look forward to working with you in the future should you ever have any heating air, or plumbing needs!

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Shaunna McLaughlin

Prompt and considerate, hard working. Took their time and went above and beyond (even wrapping our ducting in bubble wrap to avoid further damage). Easy company to work with and get ahold of. Would definitely recommend!

Response from business owner

Shaunna, thank you kindly for your review business, and trust in us! We look forward to working with you again should you ever need any of our services!

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Christopher Taylor

Highly recommend these guys for any of your HVAC needs. They'll travel pretty much anywhere in the SoCal area. Quick, professional, courteous service. Would use no one else again.

Response from business owner

Thank you Christopher for your business and for your review!

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Rob Miller

Great service, workmanship and communication!

Response from business owner

Thanks Rob! We appreciate your business and your review. We look forward to working with you in the future, should you ever need any of our services!

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The Barnard Team

Thomas was great and very helpful! Fast and reasonable. Will def use again!

Response from business owner

Thank you! We look forward to helping you and your team again, should you ever need our services!

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Mary Ellen Block

Thomas was awesome! Very helpful.

Response from business owner

Thank you Mary

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Robert A. Paterson

Veronica Thomas was excellent in handling my request for plumbing service. Thomas who Installed the new water heater did an excellent job and was friendly, knowledgeable, and very courteous. No problem in giving everyone a five star rating …

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Response from business owner

Thank you Robert

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Stacy Wolter

Ryan did a good job at a good price. Great workmanship. Courteous and very tidy in the house.

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Mike Palmer

Excellent service and very detailed. I will use them again!

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Ron Cocks

My experience with w/Thompson's was professional and efficient from the first phone call through the final interaction. The confirmed a time, called 30 minutes before arriving to make sure all was good and were there ON TIME when they said …

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Jean Mason

Service was excellent; my serviceman, knowledgeable and considerate, willing to help me understand my plumbing problem and solutions.

I was very pleased with everything about the experience with Thompson Plumbing, Heating and AC. They very …

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Patrick Lanni

Same day service call and response. Quick, professional and very effective service. Thomas was awesome. Will absolutely use again if we have another plumbing need.

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Chris Maronto

Great reliable company, very satisfied with the service provided.

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Jim Crowe

They did take a long time to get a quote together, but beyond that they did a good job installing new duct work. The technicians were on time and did a quality job.

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Dan Friedman

Thompson was great, arrived quickly when our A/C was out on a 90 degree date!!! Priced reasonably and when the extra mile to change our air filters. Highly recommend!

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Hedy Witham

The fellow was very thorough but pretty slow. I will take the recommendations and do what is necessary for safety at this time, but I am surely not ready to replace my furnace and air conditioning units.

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Cecelia Solorio

Great service!!! Overall great experience. Will recommend to friends and family.

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Kenneth Hult

Thompson Plumbing, Heating and AC installed a new furnace in our home last Monday. The installers, Ryan and Brian, arrived on time. They both were friendly and knowledgeable as they answered my many questions. They worked professionally as …

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Melia Indra

Thompson Plumbing installed two new heaters in my home. Excellent customer service! I called in for a quote and received it quickly. They provided a few install dates that worked great for my schedule. The install was effortless on my part …

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Civilla Amoruso

Thompson Plumbing, heating and airconditioning did an awesome job at a great price-they beat out all the other companies I did estimates with by far. Garrett is extremely organized and accommodating-He helped with all the paper work …

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Michael Sullivan

Great service. Brian handled my issue in a timely and professional manner. Highly recommended.

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Greg and Lydia Deiss

My daughter's air conditioner quit working a few weeks ago. We called Thompson to have someone take a look at it. In less than three hours their service tech showed up, performed a number of electrical checks, then diagnosed and fixed …

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Doug V

Friendly, quick, and professional! Called in the morning before work, my A.C was repaired the same day, thank you Brian!

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corpunclaimed property

Great service and very affordable. My A/C wasn't kicking out the coolest air that it could and I called all around town looknig for an HVAC service provider. Being summer, it was almost impossible to get an appointment with anyone (let …

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Traci Patton

Brian was awesome. We had two other companies out before Thompson and no one could get it right. Brian did and it works great.

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Daniel Ross

Thompson is the best! Robert is a complete pro!

Thank you

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Courtney Hunter

Great service from Robert! Will call out next time for service.

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Oliver Patrick

Excellent customer service. They came out the same day I called, they were prompt, knowledge and repaired the unit the same day!

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Diana Farr

My upstairs air conditioning wasn't working and Garett came out the next day and had it up and running in less than 30 min! Looking forward to sleeping in the cool air again! Will use Thompson Heating & Air again in the future.

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Deal Design

I selected them because their sales person was honest and didn't try to up-sell me into an AC unit that was too much for my house, like 2 other companies did. Very polite and professional installation crew. Really nice guys. Did a great job…

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jeff morse

Today was the second time Iv'e used this company. Today for a AC tuneup. Robert arrived when he said he would. He did a great job was friendly and engaging. I inherited this AC with my home Don't know when it has last been serviced. Robert …

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Tom W

Excellent service, quality install. They took their time and did it right. Glad I chose them to do the work!

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Rose Chabrow

Nothing but great things to say about this company! The technician Garrett was fast and efficient. He was able to fit us in right away, and was quick to solve the problem on why our ac unit had quit working. This is the second time we have …

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Eric Roush

Thompson did a great job installing a mini split air conditioner at my house. They were able to solve some power issues we had going to the unattached garage and now we can cool it down or heat it up in just minutes. The AC is virtually …

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LeAnne Mellon

We have an Airbnb. For some unknown reason, the heater wouldn't work while we had several girls here preparing for a wedding. Josh came right away... evening on a Friday AND his birthday. He was awesome. Pleasant, knowledgeable. He fixed …

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Ted Overland

Very knowledgeable, polite...and best of all, did not push any products or services on me. Simply let me know the facts and my options.

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Justine Wenman

I recommend Thompson. When I called to make the appt, I was told right away that there would be a trip charge, which was fine. I got a reminder call the day before the visit, and a call when he was on his way. He was on time, friendly, …

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Natalie Ziervogel

Brian came out to check on my AC unit today, he was prompt and provided excellent customer service! I would definitely refer them for any of your heating/AC needs!

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Marcus Corrigan

The people at Thompson's Heating and Air are not your regular HVAC bozos. Most people that handle this kind of dirty work are rude, rough, and inexperienced but my experience with Thompson was shocking. First of all I have met very few …

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Maura Dean

I called for an inspection on my heating and a/c unit. The cost for inspection was very fair, the technician (Brian) was very knowledgeable and intuitive about the system (suprisingly, because it's 40 yrs old). He quickly assesed the …

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Bruce Hartung

Our original scope of work was to replace a 30 yr. old gas furnace that still operated but was very inefficient. Additionally, local changes in our recent summers revealed that air conditioning was becoming less of a luxury and more of a …

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Nanci Pottinger

We live in Arizona and own a second home in Vista...

We are very familiar with the mini-splitters (a/c & heat) and called around because we wanted one (or two) installed in our California home...

Thompson Heating & A/C was the company we …

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